We strongly recommend that you read all the details provided on the website relating to your tour before making a booking, to ensure that you fully understand the itinerary and the tour you are going to undertake.
By making a booking, the person whose name appears first on the booking agrees, on behalf of all persons listed on it, that:
The booking will be confirmed upon payment of 25% of the total cost of the selected tour, or full payment if the booking is made within 60 days prior to departure.
To confirm the booking you must provide all requested details, including:
We reserve the right to return the deposit and refuse to issue a booking confirmation at our absolute discretion.
Some tours will only operate if a minimum number of participants is reached.
A binding contract between you and us is formed when you receive the booking confirmation.
Upon receipt of the deposit or full payment you will be sent:
Upon receiving the confirmation, you must check that all details are correct. If you identify any errors, you must notify us within a maximum of 7 days from our dispatch.
Final tour instructions will be sent approximately two weeks before the start date.
The remaining balance must be paid at least 60 days before departure. If we do not receive the balance within this period, we may consider the booking cancelled by you and apply the corresponding cancellation charges.
Once your booking is confirmed, if requested, you must send us a medical declaration or medical self-assessment form prior to departure.
If the required documentation is not provided, we may consider the booking cancelled by the client and apply the corresponding cancellation charges.
We endeavour to ensure that all information and prices published on our website or promotional material are accurate.
However:
To obtain the current price of a tour you must contact us at:
Prices shown on the website are based on accommodation in a shared twin room. Single accommodation may incur a supplement.
The nature of this type of tour requires a degree of flexibility.
The itinerary provided is representative of the planned activities, but routes, schedules, services and transport may change due to local circumstances or unforeseen events.
We strongly recommend taking out travel insurance at the time of booking.
The insurance should cover:
We also recommend including cover for:
If you choose to travel without adequate insurance, The Osados will not be liable for any losses.
All prices and payments will be processed in euros (€).
We reserve the right to amend the price of unsold tours and correct errors in confirmed prices.
The price may only increase due to:
If the increase exceeds 8% of the tour price, you may:
These Booking Conditions are governed by Spanish law.
Any disputes will be dealt with by the Courts of Spain.
If you decide to return before completing the tour, we will not be able to refund unused services.
Depending on the circumstances, your travel insurance may cover this situation.
If you wish to amend your booking, you must notify us in writing at:
Changes will be subject to:
No amendments are permitted within 7 days prior to departure.
Places may be transferred to another person if:
If you decide to cancel your booking, you must notify us in writing.
The following cancellation charges will apply:
We may amend or cancel tours in exceptional circumstances.
Examples of significant changes:
If a significant change occurs, you may:
We will not be liable for changes or cancellations caused by force majeure, including:
MTB or Gravel tours involve a certain level of risk.
Participants accept these risks and confirm that:
General minimum age: 18 years.
In exceptional cases, minors aged 12 to 18 may participate when accompanied by a responsible adult.
The Osados guide has final authority in matters relating to the safety and well-being of the group.
If a participant endangers the group, they may be removed from the tour without the right to a refund.
Special requests, such as diet or room location, must be stated at the time of booking.
Whilst we will do our best to accommodate them, we cannot guarantee them.
If any participant has medical conditions or disabilities, this must be disclosed before making the booking.
We may request a medical certificate.
If you have any issue during the tour, you must report it immediately to the hotel, the guide or the The Osados team.
If you wish to make a formal complaint, you must do so in writing within a maximum of 14 days after the end of the tour.
It is the client’s responsibility to be present at the meeting point at the indicated time.
We are not responsible for losses due to:
We do not offer flights as part of the tour.
Claims for delays or cancellations must be made directly to the airline.
All clients must behave in a respectful manner.
If a participant’s behaviour affects the group, we may cancel their participation without refund.
Clients may use their own bicycle or hire one.
Each participant is responsible for:
Excursions booked during the tour with external providers do not form part of the contract with The Osados.
Many tour services are provided by independent suppliers who apply their own terms and conditions.
If you encounter difficulties during the tour, we will provide reasonable assistance, including information on:
The Osados does not sell flights.
Claims relating to transport must be made directly to the relevant company.
Photographs or videos may be taken during the tour.
If authorised, The Osados may use them for promotional purposes in printed or digital media.
If you do not wish your images to be used, you must inform us at the start of the tour.
Contact us to personalise your trip or resolve any queries about your next route.
Contáctanos para personalizar tu viaje o resolver cualquier duda de tu próxima ruta.
